Privacy Policy

1. Introduction and Scope

Mooningkor (hereinafter referred to as “we” or “this website”) places the utmost importance on the personal privacy and data security of visitors and customers (hereinafter referred to as “you”). This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you browse this website, submit an online inquiry, order equipment, or establish a business relationship with us.

Accessing or using this website indicates that you agree to the data processing practices described in this Privacy Policy. If you disagree with any part of this policy, please immediately stop accessing the website or submitting personal data.

2. Types of Information We Collect

To provide you with accurate business quotations, technical support, and logistics fulfillment services, we may collect the following two categories of information:

• Information you voluntarily provide to us: Including but not limited to your name, email address, telephone/WeChat/WhatsApp account, company name, country or region, equipment model of interest, and the detailed requirements submitted in your inquiry.
• Technical data collected automatically by the system: When you visit this website, the system may automatically record your IP address, browser type, operating system, access time, time spent on pages, and referral source (such as records showing that you arrived at this website through Google, Bing, Yandex, or social media).

3. Purposes of Using Information

We collect and process your data only for the following lawful business and service purposes:

• Business communication and quotations: Responding to your inquiry requests and providing equipment specifications, customized solutions (OEM/ODM), and export price lists.
• Order and logistics fulfillment: Arranging factory inspections, signing customs declaration documents, coordinating with the third-party forwarding warehouse designated by the buyer, and providing courier tracking.
• After-sales and technical support: Providing remote repair guidance, warranty verification, and replacement parts delivery services.
• Website optimization and security: Analyzing log data to improve website traffic performance and prevent malicious attacks or fraudulent activity.

4. Cookies and Tracking Technologies

This website uses Cookies and similar tracking technologies to improve the user browsing experience. Cookies are small text files stored on your device that are used to remember your preferences (such as language) and collect anonymous traffic statistics.

5. Information Sharing and Third-Party Disclosure

We attach great importance to your privacy and will never sell, rent, or trade your personal business information to any third party. However, in the following necessary circumstances, we may share some of your data with trusted third parties:

• Necessary logistics and freight forwarding service providers: To deliver the equipment safely, we need to provide your recipient name, contact telephone number, and address to cooperating international courier companies (such as DHL, FedEx, and UPS) or the forwarding warehouse you designate.
• Legal and compliance requirements: We may need to disclose necessary data in accordance with applicable laws, court orders, or mandatory requirements of government regulatory authorities.

6. Data Security and Retention Period

6.1 We adopt industry-standard security measures (including SSL/TLS encrypted transmission, firewalls, and strict backend access control) to protect your information against unauthorized access, disclosure, alteration, or destruction.

6.2 We retain your personal data only for the period necessary to fulfill the purposes described in this policy, or for the period required by applicable laws and regulations (such as financial and business contract record-retention requirements).

7. Your Data Rights (GDPR / CCPA)

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right of access and correction: You have the right to request a copy of the personal data we hold about you or to request correction of inaccurate information.
• Right to deletion (right to be forgotten): Provided that this does not violate mandatory legal retention requirements, you have the right to request that we delete your personal data.
• Withdrawal of consent: You may unsubscribe from our marketing emails or withdraw your authorization for data processing at any time.

To exercise the rights above, please contact our data protection officer using the following method.

8. Updates to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be published on this page and the “Last Updated” date will be revised. We recommend that you review this page regularly to learn how we protect your personal information.

9. Contact Us

If you have any questions, comments, or complaints regarding this Privacy Policy or the processing of personal data, please contact us using the following method: