Warranty and Return Policy
Warranty & Return Policy (Warranty & Return Policy)
1. Factory Direct Sales and Warranty Commitment
As a brand and direct sales factory specializing in beauty equipment, Mooningkor is committed to providing every customer with stable, safe, and efficient medical aesthetic and skin management equipment. We guarantee strict quality assurance and long-term technical support for all genuine equipment purchased through this official channel.
2. Equipment Warranty Policy (Warranty Policy)
We provide tiered warranty coverage for different equipment components. The warranty period begins on the date the customer receives the equipment:
| Hardware Category | Warranty Period | Service Coverage and Details |
|---|---|---|
| Main Unit (such as motherboard, power supply, and control system) | 12 months (1 year) | Free repairs and replacement parts are provided for hardware failures caused by non-human-related quality issues. |
| Core Handpieces/Energy Light Sources (such as lasers and HIFU handpieces) | 6 months or a limited number of shots | Warranty coverage is provided according to the technical specifications of the specific handpiece (whichever comes first), excluding normal wear and tear. |
| Consumable Accessories and Supplies (such as filters, connecting cables, and dust covers) | Warranty upon delivery inspection | If damage is found upon receipt, you may request a replacement shipment. Wear and tear after normal use is not covered by the warranty. |
1. Damage caused by improper operation, overloading, or harsh environments (such as unstable voltage or humidity) due to failure to follow the official product manual;
2. Failures caused by unauthorized disassembly or modification of the equipment, or use of non-original consumables/accessories, without Mooningkor's official written authorization;
3. Physical damage caused by force majeure or human accidents, including drops, liquid ingress, and collisions;
4. Inability to provide valid proof of purchase, or alteration or removal of the anti-counterfeiting serial number on the equipment body.
3. Return and Exchange Policy (Return & Refund Policy)
Medical aesthetic equipment consists of highly precise professional industrial and medical-grade devices, so its return and exchange policy differs from that of ordinary consumer products:
3.1 Single-Item Wholesale and Retail Orders: Returns and exchanges without reason are supported within 7 days of receiving the goods, provided that “the product remains unopened and unused and does not affect resale”. Once medical aesthetic equipment is powered on, the system generates irreversible usage data and consumes laser/energy shots. Therefore, equipment that has been powered on and used cannot be returned or exchanged without reason unless there is a quality issue.
3.2 Customized Models (OEM/ODM): For all orders customized according to customer requirements, including housing color customization, LOGO printing, system language customization, or specific parameter modifications, return, refund, or exchange requests will not be accepted after factory production scheduling begins, except in cases of major core quality defects.
3.3 Shipping Damage Handling: As medical aesthetic equipment is large and heavily packaged, we use high-strength wooden crates or reinforced aluminum cases for all factory shipments. Please unpack and inspect the goods in person upon delivery. If you find serious exterior damage or the equipment cannot be powered on, please immediately take photos, refuse delivery, and contact our customer service. We will arrange a free replacement or reshipment for you.
4. Shipping and Related Cost Responsibility
4.1 Returns and Exchanges Due to Quality Issues: Within 7 days from the date of receipt, Mooningkor will fully cover round-trip shipping costs for returns or exchanges caused by core quality defects in the equipment itself.
4.2 Returns Without Reason/Repairs Within the Warranty Period: Buyers are responsible for both-way shipping costs for returns or exchanges without reason within 7 days (unopened). For equipment repairs beyond 7 days but within the warranty period, each party bears the one-way shipping cost for the component it sends.
5. Lifetime Technical Support and Training Services
After the warranty period expires, Mooningkor will continue to provide lifetime technical consultation and accessory support to beauty industry customers worldwide. We charge only the basic cost of accessories and shipping fees. For bulk purchases and partner franchisees, we provide online operational training and clinical parameter guidance to ensure the safe operation of your organization.
6. Contact Our After-Sales Service Center
If you encounter any technical questions while using the equipment, or need to submit a warranty, return, or exchange request, please contact us at any time:
Official Website:www.mooningkor.com
After-Sales Support:Mooningkor Beauty Equipment After-Sales Technical Team