Shipping & Delivery Policy

1. Order Processing and Pre-Shipment Testing Time

1.1 In-Stock Standard Models: After receiving confirmation of your payment, we will complete the device burn-in test, optical/energy calibration, and protective packaging within 2 to 4 business days, then arrange shipment.

1.2 Customized Models (OEM/ODM): For orders involving custom enclosure colors, logo screen printing, customized language systems, or specific accessory modifications, the production and testing cycle is generally 7 to 15 business days. The delivery date specified in the signed commercial contract shall prevail.

2. Shipping Methods and Logistics Partners

To ensure the safe transportation of high-value aesthetic medical devices, Mooningkor uses multi-layer protective packaging (fumigation-free reinforced wooden crates/aluminum alloy shockproof flight cases) and works with professional global logistics service providers for delivery:

• Domestic Orders: SF Express large-item dedicated service, Debang Logistics, or professional heavy-cargo line-haul shipping is used by default, with door-to-door delivery available.
• International/Cross-Border Orders: DHL, FedEx, and UPS international express services, as well as ocean freight (FCL/LCL) and dedicated air freight services, are available. The specific shipping method will be confirmed with the buyer when the order is placed.

3. Special Statement on Third-Party Forwarding Warehouses (Important)

3.1 Definition of Forwarding Warehouse Delivery: If an order involves a third-party forwarding warehouse designated by the buyer (including, but not limited to, a cross-border freight forwarder's warehouse, border-port warehouse, or consolidation warehouse independently arranged by the buyer), Mooningkor's delivery obligation and transfer of transportation risk end when we safely deliver the equipment to that designated forwarding warehouse and it is signed for.

3.2 Packaging and Damage After Forwarding: After the equipment enters the forwarding warehouse designated by the buyer, Mooningkor assumes no liability for compensation for physical damage to the equipment or loss of accessories caused by secondary handling, repacking, unboxing inspections, or disassembly or modification of wooden crates at the forwarding warehouse.

4. Duties, Import Taxes, and Customs Clearance (For Cross-Border Orders)

4.1 Unless DDP (Delivered Duty Paid) terms are explicitly agreed upon in a specific bulk purchase contract, customs duties, import value-added tax (VAT), and customs clearance handling fees in the destination country for international orders shall be borne by the buyer (importer).

4.2 We will provide buyers free of charge with the Commercial Invoice, Packing List, and standard equipment compliance documents required for customs clearance. If customs in the destination country require special medical permits or certifications, the buyer must confirm in advance that they are qualified to complete customs clearance.

5. Disclaimer: Shipping Times Are Not Guaranteed (Important)

6. Inspection and In-Person Receipt Requirements

When signing for goods at a forwarding warehouse (or receiving them at the final destination), please be sure to follow the inspection procedures below:

• Inspect the Outer Packaging: Before signing, carefully check whether the wooden crate/cardboard box exterior is damaged, deformed, water-damaged, or shows signs of unauthorized opening.
• Keep Photo Records: If obvious damage to the outer packaging is found, request that the courier/freight forwarder be present and immediately take clear photos/videos of the entire package and the damaged areas.
• Determination of Liability: If you sign for the delivery directly without inspecting the outer packaging and are subsequently unable to provide an official damage certificate issued by the logistics provider, the buyer shall bear the risk of machine cosmetic damage caused by transportation.

7. Shipment Tracking and Customer Service Assistance

After the order is shipped, the system will send you a Tracking Number for the initial shipping leg. If subsequent forwarding is involved, we recommend promptly requesting the latest forwarding updates from your freight forwarder.